Effective Guaranteed Afterservice Within 24h
- Tracking Afterservice Valid Time: within 60days after payment
- For any tracking problem when clients do not receive package within 60days, you can feedback to us and our afterservice team will check and reply.
- No shipping line could promise 100% sucess delivery, but we are doing tracking self-checking to reduce shipping complaints and speed up solution on tracking problems.
- For every shipping problem, we will help you fix it well.
CASE:
- Product Guarantee Time: within 30days after delivery
- No-Reason Return Accepted: within 7days
- For any product problem when clients receive package within 30 days, you can feedback us, we will offer resend or refund for defective products.
- We offer return service but returning shipping fee at client's cost if product is good just client do not like it.
CHANGE/CANCEL:
- Change/Cancel Time: within 24h after payment
- We accept any change or cancel request within 24h after payment.
- If order has been fufilled, you need to contact us before change/cancel request process.
- Even over 24h, feel free to ask us for a help, we will try best to recall and if recall succeed, you can process cancel/change request as well.
MANUAL ORDER:
- For any order not able to process in erp, you can give us details in sku and address then we could process as manual orders.
- For any afterservice solution to resend if it is client's reason, then it will be at your cost.
- Our shipping worker keep eyes on tracking status and feedback avaliable pick up status for you in time.
- For any alert status which does not need client pick up but need client's response, we will also feedback in time.
Self-Checking and Assist You All the Time
Afterservice Self-Checking:
Worry about your afterservice case rate?
How to make improvement to get a better clients feedbacks?
- Besides to receive feedback and make a reply, our afterservice team are doing self-checking on tracking , quality and warehouse problem. regularly once a week to follow up afterservice records and make adjustion to manage a good rate.
- Due to increasing out of stock around Chinese Spring Festival from Dec. to Feb. there is high afterservice problem rate in Dec. and Mar., after we quickly take actions and get afterservice into control within 0.2% defective rate.
- For shipping, our shipping team deal with tracking data to fliter "Not found/Alert/Expired/No update over 15days" and get a solution before client's coming.
- For quality, our purchase team will discuss with factories according to afterservice feedback and then ask factory to take actural action to make improvements on quality.
- For warehouse, our warehouse team check problem rate each week and notify reason to find solutions to avoid it in next week then get the rate down.
- We keep recording afterservice trend and take actions to make adjustion to manage it to be better feedbacks.
We assist you at any time for Afterservice:
What afterservice rules should i set on website?
How to process afterservice with EMO dropshipping?
- No matter your are new starting a business online or new cooperation with us in dropshipping events, we offer complete assistance for you to help you process afterserivce with us, It is smooth and easy.
- We will offer free afterservice rules info for you, if you do not know how to set the rules on website.
- We will process afterservice on afterservice google doc in a teamwork, our team will lead you in each step for every tab to process afterservice in effective way.
- No matter what problem you meet in afterservice, with a professional afterservice team behind, all good.
